Frequently asked questions
Information to help with your car hire booking
I have made a booking - what happens now?
Once your car hire booking has been confirmed, your pre-paid car hire voucher will be emailed to you. This must be presented to the local car hire firm on collection of the vehicle.
What's included in the cost of my car hire?
All cars hired through us are covered by Collision damage waiver, third party insurance, unlimited mileage, theft waiver, breakdown cover, airport fees and local taxes. Personal accident insurance isn’t covered but should be included in your holiday insurance. Please check before travelling.
Is the insurance on the car hire fully comprehensive?
Yes, each hire is covered by Collision damage waiver, this is the insurance which covers your hired vehicle. You are also covered for third party insurance which covers a third party's vehicle in the event of an accident.
However, in some locations there may be an insurance excess. This amount varies depending on the size of the vehicle hired and is left by credit card imprint upon collection of the vehicle. Should the vehicle be damaged during the hire, the local supplier will assess the damage caused and may deduct this amount from the credit card. For clients who have taken out our Damage Excess Waiver, this excess will be refunded back to you by Car Hire International on production of a police report and accident report (obtained from the local car hire firm) at the end of the rental.
Please see our Terms and Conditions for full details.
I need to cancel my car hire, what should I do now?
You must advise us of any cancellations before the hire has started in writing and the pre paid voucher returned to us. Cancellation charges may apply and will take effect from the day we receive notification of a cancellation (please see our Terms and Conditions page for cancellation fees) however, if Cancellation Protection has been taken out, a full refund of the cost of the hire will be issued. Please note that no refunds are issued for hires returned early.
What details will I need to collect a vehicle?
Drivers must produce a full driving license held for at least two years, your pre paid car hire voucher (emailed to you, following a booking made on this web site, or by telephone) and a valid credit card for the security/petrol deposit. Holders of US or Canadian licences cannot hire in the US or Canada. Our reservations staff should be informed at the time of booking of any endorsements on the driver's license as in some cases, hire will not be possible with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving license or non- disclosed endorsements. Faxed or photocopied licenses are not acceptable.
What happens if my flight is delayed or cancelled?
Our Reservations department needs to be advised of any flight change as this information needs to be passed to the local rental company.
If a flight arrives after the local rental office has closed, an out of hours fee may be imposed. Reservations will advise clients if this is the case. No refunds can be given for a failed rental if we are not provided with the correct flight information in good time, no responsibility can be accepted or compensation allowed for a failed rental.
What happens if my vehicle is involved in an accident?
In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to the local car hire company straight away.
You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved.
Authority to repair or replace a vehicle must be obtained from the local car hire company supplying your vehicle and whose name and address appears on your voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed correctly.
How do I extend my car hire?
If you wish to add additional days to your rental, our Reservations centre in the UK needs to be notified and will endeavour to extend the hire for you. We will then notify the local supplier of the extension to your hire. If you notify the local supplier directly of an extension, you will pay the local rate for the additional days- this is usually more expensive.
How do I amend my booking?
Should you wish to amend your booking, please contact our Reservations department. Please note that if you are upgrading a vehicle or amending your time of collection, the booking may be on request and we will have to await confirmation from the local supplier before dispatching a new voucher to you. In some cases, an amendment fee of £15.00 may be charged.